At Alliance Care Support Pty. Ltd., we are committed to respecting and protecting the privacy and confidentiality of all personal information related to our participants, staff, and stakeholders.

1. Personal Information Collection: We collect personal information, such as name, date of birth, contact details, and health information, only for the purpose of delivering NDIS services effectively and safely. Consent is obtained before any collection or sharing of personal data.

2. Use of Personal Information: Your personal information will be used solely for the provision of services in line with NDIS requirements. This includes coordinating care, managing support, and ensuring the best service experience.

3. Disclosure of Information: Personal data will not be disclosed to third parties without prior consent unless required by law, or where immediate safety concerns arise.

4. Data Security: All personal data is stored securely in accordance with the Privacy Act 1988 and is protected from unauthorized access, loss, or misuse. Any breach of data will be handled in compliance with the Data Breach Response Plan outlined in our policies.

5. Access to Information: Participants have the right to access their personal information and can request corrections if any details are inaccurate or incomplete.

6. Complaints & Queries: If you have concerns about the handling of your personal information, please contact us at support@alliancecaresupport.com.au. We will address your complaint promptly, and unresolved issues may be referred to the Office of the Australian Information Commissioner.

7. Changes to Policy: This Privacy Policy may be updated periodically to reflect changes in legislation or our internal policies.