Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of services provided by Alliance Care Support Pty. Ltd., ABN 38 673 295 086, and your engagement with our NDIS service offerings.

2. Service Agreement

Participants must enter into a Service Agreement detailing the services, costs, and responsibilities between Alliance Care Support and the participant. This agreement is tailored to individual NDIS plans and can be terminated under conditions stated in the agreement.

3. Fees and Payments

All services are billed in accordance with the participant’s NDIS plan. Invoices will be issued monthly or as agreed. Payments must be made within 14 days of the invoice date. Any additional services outside of the NDIS scope will be discussed and agreed upon with the participant.

4. Privacy and Confidentiality

We respect participant privacy and manage all personal information under our Privacy Policy, compliant with the Privacy Act 1988 and NDIS Quality and Safeguarding Framework.

5. Participant Rights and Responsibilities

Participants are entitled to respectful, dignified, and person-centered care. Participants are responsible for providing accurate information and cooperating with the agreed-upon care plan.

6. Cancellation Policy

If a participant cancels a service with less than 24 hours’ notice, cancellation fees may apply as per NDIS guidelines. The specifics will be outlined in the Service Agreement.

7. Termination of Services

Either party may terminate the Service Agreement by providing written notice. Alliance Care Support may also terminate services if the participant is non-compliant with policies, fails to meet financial obligations, or engages in abusive or unsafe behavior.

8. Liability

Alliance Care Support aims to provide high-quality, safe services but will not be liable for any loss, damage, or injury that arises from the misuse of services, unless caused by negligence on our part.

9. Changes to Terms

Alliance Care Support reserves the right to modify these Terms and Conditions at any time. Participants will be notified of significant changes.

10. Complaints and Disputes

Participants may submit complaints regarding service delivery, which will be handled through our Complaint Management Procedures. Participants also have the right to escalate complaints to external bodies like the NDIS Commission if necessary.